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Services & Support


FOAX services & support portfolio is delivered through an integrated network of Design & Integration Services, onsite support,

training sessions, remote support services, and online tools

FOAX's services & support portfolio is delivered through an integrated network of Design & Integration Services, onsite support, training sessions, remote support services, and online tools. Through this network, you can obtain the technical information and resources your engineering and maintenance staff need to achieve and maintain an optimal automation and control engineering environment and improve your top and bottom line.

To help you stay ahead of your competition means we have to stay ahead of ours. That's why we invest extensively in the development of new technologies and solutions. This allows us to deliver best-in-class control solutions that are geared to your requirements, helping you to maximize productivity while reducing costs. From field devices through the control and supervisory layers all the way to business integration systems, our principal partner and its associates provide a total plant solution. The engineering capability and relationships further increase our solutions delivery capability to customers, and improve our position as a leader in the automation and system integration services.


The objective of our service and support portfolio is for helping you to:
  • Maximize productivity

  • Improve quality and reliability

  • Optimize flexibility and speed-to-market

  • Reduce cost of implementation

  • Minimize life cycle costs

  • Meet regulatory compliance

PROJECT SCOPE, DEFINITION AND FEASIBILITY

FOAX offers conceptual design services to assist in the development of project scope, schedule, costs and benefits. This approach helps our customers maintain control of the overall project scope before a single dollar is spent on capital equipment. Knowing all the options and costs up front allows for better project planning and better understanding of the expected results.

In this scope and definition phase of the project implementation FOAX's Engineers works with our customer to provide clear definition of the required engineering, equipment, construction and overall project costs. We can provide evaluation of technology options, risk management, front-end engineering design, and feasibility studies.


PROJECT SCOPE, DEFINITION AND FEASIBILITY

We provide software-based control systems to the industrial marketplace. As an industrial engineering solutions provider, we provide quality custom engineering and management to connect proven components to meet client project needs.

  • Consultation

  • Planning and Analysis

  • Specification and Prototyping

  • Project Engineering

      -- Automation & Control Systems

      -- Instrumentation

      -- Electrical Engineering


  • System Design

  • Software Development

      -- PLC Software Development

      -- HMI Software Development

      -- DCS Software Development

      -- MES Systems

      -- SCADA Systems

      -- Historian

      -- Custom Software


  • Project Management

  • Documentation

  • Turnkey Construction Installation

  • Fabrication

  • Staging and Simulation

  • Start-up and Training

  • Start-up and Training

  • System Testing / Validation

  • Network / Data Communications


System Integration

FOAX's team of domain experts do the design, installation and commissions the entire process/factory automation projects which improves your business performance by deploying a broad range of value-added services throughout your entire enterprise to help improve responsiveness, reduce costs and maximize your return on automation investments. We deliver solutions the way you want them, enabling you to take advantage of our full suite of service solutions. The core specific tasks includes every tasks which in the industrial systems. Our industry and application expertise allows us to effectively assess your application, and design and deliver an optimum solution that includes support over the project's life cycle.


Retrofit & Conversion Services

When capital is tight, retrofitting existing equipment with new controls can bring many of the same benefits as new equipment, at a substantially lower cost. Proper planning, testing, and execution are paramount for minimizing downtime while installing and commissioning new systems. Proven methods for reusing I/O and wiring, shadowing operation of existing systems, and rapid cut-over to new systems. Preserve your investment in proven custom applications by converting them to new hardware/software platforms. Onsite consulting and engineering support to quickly convert your control system from conventional relay based controls or an outdated electronic control system to advanced programmable controllers, and then explain, step-by-step, how to choose and install the programmable controller, drives, electro pneumatics, and other input-output devices.


Risks of Obsolete Systems
  • Unscheduled or Emergency Downtime

  • Delays for Spare Parts

  • Costly interface to new subsystems

  • Information Retrieval Difficulties

  • Lack of Compliance to Current Standards

  • New Safety Requirements not met

Risks of Obsolete Systems
  • Reports & Analysis Tools

  • Training

  • Engineering Studies

  • Field Verification

  • Specifications

  • Design Engineering

  • Installation, Testing & Start-Up

Risks of Obsolete Systems

Reactive repair and troubleshooting labor are an unavoidable essential for your automation-related issues. By dealing with FOAX AMC Services, you will have access to a wide range of Onsite Support Services to supplement your maintenance activities and improve your Overall Equipment Effectiveness , at a significant savings compared to your preventive maintenance Services. FOAX Automation maintenance Contract Services provide many benefits including:

  • Improved budget stability , lower service costs
  • Simplified purchasing , Pre-purchasing of critical components, use it whenever you need them, without additional approvals or purchase orders
  • Reduced unplanned downtime events , identification of impending failures during periodic service engineer visits

  • Reduced downtime duration , faster problem resolution through priority dispatch

  • Proactive tracking, receive periodic statements with complete draw-down details of each Callout visit

  • Annual Maintenance Contract Services also provide the flexibility to use your pre-purchased hours toward On Site Support Services whenever you need them, emergency and non-emergency, without additional approvals or purchase orders

To provide the customers more value to their investment and to ensure continued reliability and performance of the Rockwell Automation® /Allen-Bradley® systems employed at their site, Two type of services we offer , which provides a trouble-free performance of your systems under the contract period.


Non-Comprehensive AMC

The non-comprehensive AMC is only service support and no hardware supply.


Comprehensive package AMC

Comprehensive AMC includes service support as well as hardware support.


Remote Support Services

Real-time troubleshooting and monitoring of automation equipment and systems by off-site automation specialists.Combining engineering experience with telephonic and internet-based diagnostic tools, our team will immediately notify your plant personnel of critical alarms and suggest corrective action.


Onsite Support Services

With our On Site Support Services, you can obtain FOAX's field support engineers to assist your maintenance staff with preventive and reactive tasks. Field support engineers are available on as needed, scheduled, or full-time basis to meet your specific needs and maintenance strategy.


Preventive Maintenance

Scheduled labor to perform regular maintenance on your automation and related equipment to prevent potential problems and extend component/system life.